Policy
Shipping Policy
Learn how EndoQuantum handles order processing, tracking, delivery timing, and shipping support after you place an order.
Processing
Order Handling
This Policy describes how Endoquantum.com (the “Site” or “we”) handles its Shipping once you order. All Packages will ship the same day Monday-Friday if ordered before 3 PM EST. Tracking numbers will be sent out through email but will not update until the package is in the shipping providers possession.
Claims or missing mail searches can not be filed on packages that have been in the mail for less then 10 business days. Most shipping issues can be handled directly through FedEx. We have no control over what the shipping provider does once it is passed off to them.
Delivery
Timing and Support
Depending on where you live, the time it may take for your product to reach you, may vary. Shipping times are estimated and most do make it to the final destination in the allotted time. Overnight packages should arrive next day in most areas. Email us is you require overnight service at info@endoquantum.com.
Same-day shipping before 3 PM EST
Tracking sent by email
FedEx handles most delivery issues
Wait 10 business days before missing mail claims
Carrier Info
FedEx Contact Details
FedEX: 1.800.GoFedEx (1.800.463.3339). FedEX Claims can be filed by the recipient for lost or damaged packages @ fedex.com/en-us/customer-support/claims.html.
If you are in Florida, very small orders mailed out in envelope should arrive next day normal delivery. Orders that go out in very small box require 2 day delivery (per FedEx).
For overnight service requests or shipping questions, contact info@endoquantum.com.