Policy
When refunds apply
Here at Endoquantum.com we only offer Refund/Return/Exchange for the following reasons:
Wrong item received
1) Your received and item you did not order (in which case you will return the unopened product to us, you will receive a refund from us and you will then order the product you want.)
Duplicate order
2) Your order was processed twice, possibly accidentally pressing the submit button more than once when placing your order (This has happened in the past and we immediately notify you to ensure you didn’t mean to place the second order and continue to process the refund for you).
Returns
Return requirements
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, unopened. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@endoquantum.com. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
Support
Need help with an order?
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. For refund questions, contact info@endoquantum.com or reach us through our contact page.